Frequently Asked Questions

Q: In how many days will my products be delivered? A: You shall receive the tracking details of your order via email and phone. It takes 1-2 days for the orders to be packed and dispatched. Once dispatched, you shall receive the tracking details. It typically takes 7-10 days to deliver the product. In case of any further query, you can email us or call us.

Q: Will my product remain safe in transit or shipping? A: We pack the products in such a way that they remain healthy during shipment. The product can easily withstand shipment duration of up to 2 weeks. In case of any damage or issue with the product, you can report the same within 24 hours of delivery, and we will replace the item. For mushroom spawn, after delivery, please remove the spawns from the package and store them in a clean and cool area for a few days before use. For any doubt or query, call us on the helpline number or email us.

Q: I have paid for the order but am unable to access further. A: Please check your mailbox. If in case of any issues or doubts, reach out to us on call/WhatsApp. It takes 24-48 hours of order processing time, and you will get an update from our team within that time span.

Q: What is your return policy? A: For details on returns, refunds, or cancellations, please refer to our Return/Refund/Cancellation Policy on our website. For specific products like mushroom spawn, returns and refunds are not available once delivered in a healthy state.

Q: Are there any shipping charges for my order? A: Shipping charges may apply depending on the location and the size of the order. For more details on shipping charges, please refer to our Shipping Policy.

Q: How can I track my order? A: Once your order is dispatched, you will receive an email with the tracking details. You can use this information to track your order's progress.

Q: Can I change my order after placing it? A: Orders can be modified or canceled only before they are dispatched. Please contact our customer service as soon as possible if you need to make changes to your order.

Q: What payment methods do you accept? A: We accept various payment methods, including credit/debit cards, online banking, and cash on delivery (COD), where applicable.

Q: How do I contact customer service? A: You can reach our customer service team via email or phone. Our contact details are available on the 'Contact Us' page of our website.